Meridith invites Jim Marshall, CEO of the 911 Training Institute, and Darren Judd, a Protocol Expert from Priority Dispatch Corp., to talk about Protocol 41: Caller in Crisis and Emergency Mental Health Dispatch (EMHD) Training.

15 Oct. 2024

President of Priority Dispatch, Brian Dale, joins Meridith to speak on a topic that he's particularly passionate about: Change Management. When your center goes through change, how do you handle it? Change is always just around the corner—check this episode for tips and tricks gathered from a career of over 30 years.

1 Oct. 2024

Guest host Bobby Benton invites Protocol Expert Darren Judd to discuss how Advanced SEND streamlines dispatch processes for officers on the scene. They give examples and go into details regarding a change to the SEND process that deals with the concept of Excited Delirium.

17 Sep. 2024

Meridith invites Gary Galasso and Chris Bradford to help her explain what the Emergency Rule is, when it should go into effect, when it shouldn't be used, and tips and tricks for making sure it's being used properly.

3 Sep. 2024

Guest host Bobby Benton discusses Dispatching Cold Calls for Law Enforcement with Priority Dispatch Corp.'s Chief of Implementations, Jason Barbour, and Police Protocol expert, Mark Von Behren. They go over best practices for defining and dispatching cold calls and give examples from agencies around the US.

20 Aug. 2024

Meridith invites Gary Galasso and Chris Bradford to discuss agency accreditation—and what to do after your center achieves ACE (Accredited Center of Excellence) status with the IAED.

6 Aug. 2024