The original structured Emergency Dispatch system
The scope of our work
For nearly 50 years, Priority Dispatch has been making an impact on Emergency Dispatch worldwide. The Priority Dispatch System is a structured Emergency Dispatch system that relies on protocols developed and researched by the International Academies of Emergency Dispatch, an organization responsible for setting the standards that tens of thousands of Emergency Dispatchers worldwide recognize and honor.
What that means for you is an ever-evolving system that provides the best care possible for your community, the best information possible for your First Responders, and the best user experience for your Emergency Dispatchers, while also offering the highest level of indemnity in the industry. The Priority Dispatch System makes a program of total quality management possible and helps you create a standards-maintaining and improvement process through its systematic approach.
We invented structured Emergency Dispatch in 1978 and have been perfecting it ever since.
Decades of Emergency Dispatch and response expertise, at your service
Every Emergency Communications Center is on a mission to provide efficient, consistent, high-quality care. The Priority Dispatch System (PDS) helps them achieve exactly that, using an interconnected network of three companies working together to design scientifically-validated protocols that bring efficient, consistent care to every caller.
To date, the Priority Dispatch System has handled hundreds of millions of emergency calls.
Latest News
A Tale of Two Dovers: A Cross-Continental Rescue
August 27, 2024, was an eventful day for emergency medical responders across the globe. That day, at about 3:36 PM, the Dover Police Department received word of a distressed ship off the coast of England from a caller in Albania. While the caller meant to alert authorities in Dover, England, they mistakenly called the Dover, DE agency in the United States.
12 Sep. 2024
See MoreStatement on Mpox (Monkeypox) from the International Academies of Emergency Dispatch (IAED)
The IAED encourages all MPDS-user agencies to seek specific direction from their system medical director (or medical control authority) as to the manner and timing for using the Mpox screening tool contained in the Medical Priority Dispatch System. National, state, provincial, and local health departments are also useful sources of information on when and if any of these disease screening Tools are necessary for dispatch use.
23 Aug. 2024
See MorePriority Dispatch Collaborates with GoodSAM to Integrate World's First Mobile AED Registry into ProQA
Priority Dispatch, the global leader in emergency dispatch solutions, is proud to announce a groundbreaking collaboration with GoodSAM to integrate their AED registry into Priority Dispatch’s ProQA software. This partnership will utilize GoodSAM's fixed location and its world-first mobile AED registry to enhance emergency response capabilities and potentially save countless lives.
17 Jul. 2024
See MoreProQA v5.1.1.50 Release
In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.
World’s First Suicide Risk and Ideation Protocol for 1st Party Callers Will Help Manage the Record and Increasing Number of 911 Mental Distress Calls
We have looked to the world’s experts and real data to make sure Emergency Dispatchers are always prepared for these most challenging situations. When presented with a Caller in Crisis, this Protocol and training provides the Emergency Dispatcher with specific calming and control techniques to work through a host of behaviors often presented during the call. In addition, when faced with an imminent suicide threat patient, the Emergency Dispatcher will use specific pre-arrival instructions to reduce the risk of serious injury or death – while making the scene safer for responders.
7 Jun. 2024
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