Tell Me Exactly / How to Navigate Change Management
President of Priority Dispatch, Brian Dale, joins Meridith to speak on a topic that he's particularly passionate about: Change Management. When your center goes through change, how do you handle it? Change is always just around the corner—check this episode for tips and tricks gathered from a career of over 30 years.

Learn everything you need to know about Dispatch Steering Committees (DSC) and Dispatch Review Committees (DRC).
21 Jan. 2026
Guest host Bobby Benton brings Mark Von Behren on to talk about the qualities that make a police dispatcher exceptional, both from a dispatch and a leadership point of view.
3 Jun. 2025
Meridith invites Brian Dale on the podcast to talk about reasonableness in QA and why it's such a critical concept as Qs deal with Case Review.
20 May. 2025