Blog / How to Communicate with Child Callers
Meridith and Jose use the Principles of Emergency Medical Dispatch and their own years of experience to break down communicating with child callers.
As suicide rates continue to climb across the United States, the role of Emergency Dispatchers has never been more important in helping our friends and loved ones through their hardest days.
12 Sep. 2025
A Public Safety Answering Point (PSAP) is the first point of contact for 911 calls. When someone dials 911, their call is routed to the nearest PSAP, where trained emergency dispatchers assess the situation and coordinate the appropriate response.
14 Feb. 2025
To keep emergency call centers functioning at their best, it’s important to follow a few best practices, which include everything from following structured protocols to providing stress relief opportunities for your Emergency Dispatchers.
14 Feb. 2025