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communications-center
Answering the Call: How Protocol 41 Is Transforming Suicide Prevention in Emergency Dispatch
As suicide rates continue to climb across the United States, the role of Emergency Dispatchers has never been more important in helping our friends and loved ones through their hardest days.
12 Sep. 2025
What is a PSAP? (Public Safety Answering Point)
A Public Safety Answering Point (PSAP) is the first point of contact for 911 calls. When someone dials 911, their call is routed to the nearest PSAP, where trained emergency dispatchers assess the situation and coordinate the appropriate response.
14 Feb. 2025
5 Emergency Call Center Best Practices
To keep emergency call centers functioning at their best, it’s important to follow a few best practices, which include everything from following structured protocols to providing stress relief opportunities for your Emergency Dispatchers.
14 Feb. 2025
3 Ways PPDS Encourages a Better Relationship with Law Enforcement
A positive relationship between an Emergency Communications Center and the law enforcement community for which it dispatches shouldn’t be a big ask. Both parties are working hard and sacrificing for the people they serve and their goals are the same: keep their people safe and minimize the bad things that can happen.
19 Sep. 2024