Blog
caller-in-crisis
Answering the Call: How Protocol 41 Is Transforming Suicide Prevention in Emergency Dispatch
As suicide rates continue to climb across the United States, the role of Emergency Dispatchers has never been more important in helping our friends and loved ones through their hardest days.
12 Sep. 2025
Protocol 41: Make a Difference With a 911 Solution for Suicidal Callers
The IAED partnered with the 911 Training Institute and gathered a team of experts that spent over seven years researching and refining a structured system for dispatching severe mental health calls that focuses on the well-being of the caller called Protocol 41: Caller in Crisis.
6 Sep. 2024
Everything You Need to Know About Protocol 41: Caller in Crisis Training
Protocol 41: Caller in Crisis (1st Party Only) was built with input from experts in protocol logic, mental health professionals, suicidologists, and a team of professionals from related fields. Here's what you need to know about getting trained to use Protocol 41.
6 Sep. 2024