Treatment Begins With Dispatch

Make dispatch an integral piece of patient care

Providing consistent, high-quality patient care is your number one priority. But when tensions are high on an emergency call, are you confident that your Emergency Communications Center is following your established standards of care?

The Priority Dispatch System helps Emergency Dispatchers ask the right questions at the right time to properly identify medical issues and apply consistent care that maximizes outcomes for patients. More than a script, this protocol-based system gives Emergency Dispatchers the tools they need to effectively put your care policies into practice and dispatch the responders who are best suited for each situation.

Treatment Administered During Dispatch Makes A Difference

Post-Dispatch and Pre-Arrival Instructions

Emergency Dispatchers can instruct callers with Post-Dispatch and Pre-Arrival Instructions that go step-by-step through potentially life-saving actions like applying a tourniquet, administering NARCAN, and more. These instructions are approved by the Medical Director during implementation of the system to ensure dispatchers always follow policy.

Consistent Care Across Calls

Priority Dispatch helps you earn the trust of your community with every call. By using the best practice standards at the heart of the Priority Dispatch System, you can ensure Emergency Dispatchers offer the same standard of care and practice on every call, no matter who takes it.

Equal Care for All

Every caller deserves the same high-quality care. A protocol-based Emergency Dispatch system takes any personal biases out of the equation so Emergency Dispatchers can focus on rendering aid. Your community can rest easy knowing that they are getting consistent, compassionate care.

Safe, Consistent Triage

Every call is unique, and being able to properly prioritize when to send which resources is key to a successful Emergency Dispatch operation. We work with Medical Directors during the implementation process to determine the response configuration so Emergency Dispatchers can make effective decisions without delay.

Ongoing Training and Support

Regular Emergency Dispatcher training and certification by the International Academies of Emergency Dispatch ensure the best, most up-to-date standards of care are being met.

Reduced Liability Risk

Guesswork has no place in Emergency Dispatch. With protocols helping Emergency Dispatchers maintain a high, agreed-upon standard of care, you can be confident that your entire chain of response is acting safely and effectively.

How We Make Emergency Dispatch Better

Helpful Resources to Get Up to Speed on the Priority Dispatch System

EMD Position Paper

Learn how Emergency Medical Dispatch is the first-activated professional link in the vital chain of survival for cardiac arrest.

Resuscitate Me One More Time

Learn about high-quality CPR and how to bridge the gap between Emergency Dispatchers and responders.

Care in Place

Learn how Care in Place can greatly benefit your community and your hospital.

The DNA of Dispatch

Explore the reasons for a unified Medical Dispatch Protocol.

Protocols Vs. Guidelines

Here’s what you need to consider when choosing a Medical Dispatch Program.

The Unified Protocol

Explore the theory and maintenance of a commonly organized protocol system.

See other roles

Questions Medical Directors typically ask us:

What input will I have in how the system is set up?

As the chief policymaker for emergency medical care in your agency, you play a key role in laying the groundwork for how protocols should be managed. You’ll approve specific dispatch protocol components that uphold the best standards of care given the resources at your disposal, so that callers will receive consistent, compassionate care.

What impact will this have on our response capabilities?

A fast response doesn’t mean much if your responders don’t know what to expect when they arrive. We work with you before implementation to establish what type of care is appropriate for which type of call. From there, Emergency Dispatchers always know what to do, say, and dispatch so responders can focus on maximizing patient outcomes.

What can I expect in terms of ongoing involvement?

The implementation process is the most important step to a successful partnership. We work closely with you and your team to establish care guidelines that get plugged into the protocols, giving Emergency Dispatchers the tools they need to meet your high standards of care. From there, Medical Directors stay involved for ongoing, routine review of the Emergency Communications Center to help Emergency Dispatchers improve patient care.

Ready to Learn More?

Reach out to us to see exactly how the MPDS can benefit your hospital.