Demand a more Disciplined Dispatch Center

Build trust with every response

Being seen as a positive force in the community is one of the highest priorities for law enforcement leaders. To do so, you need to give your officers the tools and information to do their job effectively, while reducing your liability.

The Police Priority Dispatch System brings a level of consistency and predictability to your chain of response – providing responders with essential information, delivered as efficiently as possible, regardless of who is on the headset.

Make a safer scene for everyone

The Right Information at the Right Time

Unstructured Emergency Dispatch often results in a pile of information that your officers need to sift through while speeding toward a scene. By using a protocol-based Emergency Dispatch system, Emergency Dispatchers and officers share a common, consistent set of information – the chief complaint, location, suspect description, etc. – across every call.

Local Control of Your Response Configuration

No two jurisdictions are alike. There are differences in resources, priorities, and politics that come into play. A crucial step in implementing The Priority Dispatch System involves working with law enforcement leaders to determine what situations require which resources so you can best serve your community with what you have at your disposal.

Scene Safety Comes First

Ensuring you don’t enter an unpredictable situation is our highest priority. Questions are ordered to promote scene safety first, followed by other essential information. Emergency Dispatchers instruct callers with Post-Dispatch and Pre-Arrival Instructions so they have a clear sense of what to expect when you arrive.

Essential Diagnostic Tools

The Priority Dispatch System has built-in diagnostic tools to identify and walk callers through some of the most common – and not-so-common – emergencies that require immediate action. This way, your officers can seamlessly take over when they arrive, without starting from square one.

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Helpful Resources to Get Up to Speed on the Priority Dispatch System

PPDS Info Sheet

See what makes PPDS the most flexible, robust, and adaptable EPD system in the world.

ProQA Info Sheet

Learn how ProQA's Emergency Dispatch software can create excellence for your team.

Advanced SEND

Learn how Advanced SEND prioritizes information received from law enforcement.

Agency Accreditation

See what benefits await those top-of-industry centers who achieve ACE status.

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Questions Law Enforcement Leaders typically ask us:

What impact will this have on my current dispatch staff?

Change is never easy. Implementing the protocols will level the playing field for your dispatch center by quickly raising the competency of all dispatchers. Every Emergency Dispatcher will be able to provide responders the same high-quality, relevant, timely information because they will all be using a shared set of decision-making tools geared towards keeping responders safe and able to do their jobs effectively. Protocols also reduce stress and panic on high acuity calls, so you aren’t simultaneously managing the scene and the Emergency Dispatcher.

Will protocols slow down the time to dispatch?

The Priority Dispatch System cuts down on Emergency Dispatchers fishing for irrelevant, time-wasting information. When following the protocols, the right resources can be sent faster, giving responders essential information while en route, saving valuable time and keeping crews safer while they work. The latest data obtained from our data center states that the average time to dispatch for those incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds.

What information will officers get that they aren’t already getting?

Protocols cut down on time-wasting questions that yield unnecessary information. Your officers can expect to get more complete descriptions of persons, vehicles, and weapons involved, while callers will get Post-Dispatch and Pre-Arrival Instructions to preserve the crime scene.

What input will I have in how the system is set up?

Every implementation incorporates the input of key stakeholders to provide the best service with the resources available. We work with you on a rigorous implementation plan to set up your Emergency Communications Center to ensure that calls are triaged according to your agency-defined response policy.

How can protocols work when police calls are so unique?

Protocols aren’t meant to replace the work of law enforcement or the judgment of Emergency Dispatchers. Far from it. Protocols are a decision-making aid that help efficiently give officers the essential information they need to begin work once they arrive at the scene. This frees up officers to do what they do best; upholding the law and protecting the community.

Ready to Learn More?

Reach out to us to see exactly how the MPDS can benefit your team.