Create High-Performance Emergency Dispatchers

Emergency Dispatch Training shouldn't be sink or swim

In an industry with overwhelming turnover, the grind of training cohort after cohort of Emergency Dispatchers can take a toll. By implementing a structured protocol system, you can worry less about deciding what you need to teach and focus your energy and skills on helping new Emergency Dispatchers succeed.

The Priority Dispatch System complements your years of experience navigating the ins and outs of your Emergency Communications Center with the most up-to-date curriculums, materials, and course types you need to prepare Emergency Dispatchers to put our protocols into practice with confidence.

Systematize your dispatch training efforts

Continually Updated Online and Onsite Courses

Building and updating a high-quality training course is one of the most time-consuming jobs for instructors. That’s why we’ve built curriculums and courses designed to help you help Emergency Dispatchers get the most out of our protocol so they can turn around and field calls with confidence right out of the gate.

Collaborative Training Curriculums

You know your agency better than we do. That’s why we’ve made developing our training curriculums a collaborative process, giving you access to our community of trainers where you can suggest changes to training materials and learn how others train their Emergency Dispatchers on specific protocols.

Discipline-Specific Certifications

You know more than most that merely completing a course does not equal mastery of the materials. We offer in-depth certification courses based on the International Academy of Emergency Dispatch protocols as well as Quality Assurance certifications that help your agency use those protocols to their fullest extent.

Continuing Dispatch Education Resources

The world changes daily, and the skills we relied on yesterday might not apply to a situation that pops up tomorrow. We offer ongoing education courses like an Active Assailant Course so Emergency Dispatchers can apply new or unique protocols effectively and offer the best response possible, every time.

See How We Support Training

Helpful Resources to Get Up to Speed on the Priority Dispatch System

College of Emergency Dispatch Info Sheet

See how the College of Emergency Dispatch makes Continuing Dispatch Education easier than ever.

OUTEC Info Sheet

See what makes the Online Universal Telecommunication Essentials Course the starting point for IAED certification.

See other roles

Questions Trainers typically ask us:

Won’t protocols make my Emergency Dispatchers too robotic?

Having a protocol in place is the best way to get all your Emergency Dispatchers on the same page, applying the best practices to every call. We give your team the tools and training needed to offer compassionate, consistent, efficient care – all while improving retention and reducing stress for Emergency Dispatchers.

Can I customize the system to the unique needs of my agency?

Priority Dispatch is the most user-changed system in the industry. We work with you through an extensive implementation process to help configure and customize to your agency’s needs. We also welcome proposals for system-wide changes that would benefit everyone using the Priority Dispatch System.

How long does it take to implement?

We’re committed to making this partnership stick. That’s why we offer the most comprehensive implementation plan in the industry. We work directly with you to get sign-off from key stakeholders, train Emergency Dispatchers, and customize your system to best serve your community. Depending on the size of your agency, the implementation process can take about 12 months.

How much does it cost?

Our system is trusted by agencies of all sizes. We price based on the number of seats, so no matter the size of the community in your care, we’re here to help you find a solution to best serve it.

Ready to Learn More?

Reach out to us to find out more or to help make the case to your boss.