Providing consistent, high-quality patient care is your number one priority. But when tensions are high on an emergency call, are you confident that your Emergency Communications Center is following your established standards of care?
The Priority Dispatch System helps Emergency Dispatchers ask the right questions at the right time to properly identify medical issues and apply consistent care that maximizes outcomes for patients. More than a script, this protocol-based system gives Emergency Dispatchers the tools they need to effectively put your care policies into practice and dispatch the responders who are best suited for each situation.
Explore the software that helps you field calls with speed and accuracy.
MPDS has been EMD's gold-standard for over 40 years.
Get real-life experience with AI-powered call simulations.
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Explore the reasons for a unified Medical Dispatch Protocol.
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Explore the theory and maintenance of a commonly organized protocol system.
As the chief policymaker for emergency medical care in your agency, you play a key role in laying the groundwork for how protocols should be managed. You’ll approve specific dispatch protocol components that uphold the best standards of care given the resources at your disposal, so that callers will receive consistent, compassionate care.
A fast response doesn’t mean much if your responders don’t know what to expect when they arrive. We work with you before implementation to establish what type of care is appropriate for which type of call. From there, Emergency Dispatchers always know what to do, say, and dispatch so responders can focus on maximizing patient outcomes.
The implementation process is the most important step to a successful partnership. We work closely with you and your team to establish care guidelines that get plugged into the protocols, giving Emergency Dispatchers the tools they need to meet your high standards of care. From there, Medical Directors stay involved for ongoing, routine review of the Emergency Communications Center to help Emergency Dispatchers improve patient care.
Reach out to us to see exactly how the MPDS can benefit your hospital.