You are the first link in a complex chain of response. What you do and say, and how quickly you act, can literally save lives. Few people can handle the stress of Emergency Dispatch like you can.
The Priority Dispatch System is a crucial decision-support tool, helping you dispatch emergency services with speed and accuracy. More than a simple script to follow, this protocol-based system is designed to help you consistently get the most important details from every caller without getting bogged down by repeating questions or running into dead ends. With thousands of Emergency Dispatchers using the Priority Dispatch System to field millions of calls every year, is the most-used protocol-based system in the world.
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The ProQA software and the protocols within are updated quarterly. Each release comes with detailed release notes, videos, and training requirements. In addition, major new protocol releases come with their own update guide. We notify all users via email with each release.
We require Emergency Dispatchers to get certified (as well as recertified) in each discipline they dispatch. These certifications are based on standards set by the International Academies of Emergency Dispatch and ensure each Emergency Dispatcher meets universal best practice standards to deliver a high standard of care and reduce their agency’s liability risk.
The protocols developed by the IAED have been tested over millions of calls to offer the most efficient, safe response possible. That said, the Priority Dispatch System is the most user-changed system available. We welcome your experience and expertise to make the protocols better. Agencies can submit Proposals for Change to refine or update protocols. All Proposals for Change undergo a thorough review by the IAED and, if approved, get implemented system-wide.
Every Emergency Communications Center we work with is unique. From sprawling metropolitan areas to spread-out rural communities, each jurisdiction has different resources at their disposal. We work with you during implementation to define each response configuration – who or what gets sent when – based on what will best serve your community.
The majority of calls handled by Emergency Dispatchers using ProQA arrive at the correct dispatch code in less than a minute. Emergency Dispatchers continue to collect relevant information while updating responders in real-time as they make their way to the scene. The questions in each protocol are designed to efficiently gather the most important information, minimizing time-wasting fishing that often happens with freelance dispatching.
There’s a reason we like to say ProQA is a decision support tool. You still decide who, what, when, and how to dispatch. The system simply makes it easier to make efficient, effective decisions, bringing much-needed consistency to every call, on every shift.
Reach out to us to find out more or to help make the case to your boss.