The FPDS is a proven, comprehensive approach to Emergency Fire Dispatch. A safe, effective response begins with your communication center. The protocols that underpin the FPDS help Emergency Dispatchers efficiently gather information and quickly send the right help. And while they wait for First Responders to arrive, FPDS gives Emergency Dispatchers the tools to lead callers through potentially lifesaving actions.
Containing protocols for common fire scenarios (structure fire, HAZMAT, vehicle fire) as well as protocols found nowhere else in the industry for backcountry and other disasters, FPDS helps each Emergency Dispatcher manage extraordinary and uncommon scenarios with confidence, even if they’ve never taken that call before.
Catastrophic events result in record numbers of callers needing assistance. FPDS helps Emergency Dispatchers triage calls and even take on a rescuer role during extraordinary events.
Get your team set up for success with FPDS and be ready for whatever happens in your community.
Quite a few of our employees came from the field and understood triage for medical calls, but didn't think we needed it for fire calls. It took a lot of change management, but once we made the change to FPDS it's been amazing.
We dispatch for the whole Ventura County and for the most part we have a unified regional response across the county. For those that are different we're able to utilize FPDS to adjust responses for different departments as needed, and it's nice to have that flexibility.
Our Fire Chiefs had some hesitation about the protocols and how they work, and thought response times would go up. We talked with them about how they would receive much more information prior to arriving at the scene. Due to the efficiencies of the dispatchers we've seen a reduction in response times overall. They're able to process the calls faster with the questions right there for them. Those of us responding on the calls can literally make tactical decisions prior to arriving on the scene.
Don’t just take our word for it – we’ll show you exactly how FPDS’ exclusive protocols can help your center or agency give the best response for any scenario.
The Fire Priority Dispatch System cuts down on Emergency Dispatchers fishing for irrelevant, time-wasting information. When following the protocols, the right resources can be sent faster, giving responders essential information while en route, saving valuable time and keeping crews safer while they work. The latest data obtained from our data center states that the average time to dispatch for those incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds.
Your team can expect to get more complete descriptions of the status of the scene, while callers will get Post-Dispatch Instructions to keep callers safe and help prepare for the arrival of the First Responders. Protocols also save time by guiding Emergency Dispatchers to only ask questions that yield critical information that Firefighters need.
A fast response doesn’t mean much if you’re sending the wrong equipment. We work with you before implementation to set guidelines that maximize resource utility. From there, the software guides the Emergency Dispatcher to send the exact response you’ve specified for the given situation.
The latest version of FPDS allows for the rapid changing of Determinant Codes and response configurations at the agency level based on changing Forest Fire Danger Levels and Fire Weather. With a plan in place, your Emergency Dispatchers will be able to offer up-to-date, effective instructions to callers, even when a situation is fluid.
