About Priority Dispatch

Our Mission Statement

To lead the creation of meaningful change in public safety and health.

Priority Dispatch Corp.™ is a unique research company. While others have attempted to provide products and training for emergency calltaking centers, it is the only one that has used a comprehensive systems approach. Evolved from Medical Priority Consultants Inc., the company's Medical Priority Dispatch System™ has been in use for more than 30 years with frequent and substantial updates. Historical data shows that the system reduces costs and risk. Users of the fire and police dispatching protocols have seen great success since they were introduced in the early 2000s.

PDC™ is the only dispatch system provider with an in-house research and development organization and the approval of a recognized body of industry experts, the International Academies of Emergency Dispatch®.

Priority dispatching took an amazing leap in 1978 when Dr. Jeff J. Clawson issued his first Medical Protocol for use in telephone patient triage. His system provided protocols for prioritizing responses of emergency vehicles and personnel. Emergency Medical Dispatch (EMD) has gained credibility over the course of more than 30 years of testing, improvements, and millions of cases. The American College of Emergency Physicians, National Association of EMS Physicians, American Society for Testing and Materials, and National Institutes of Health have all recognized Clawson's visionary system as appropriate intervention. Moreover, EMD has been established as a mandatory practice in many provinces, states, shires, and municipalities in the U.S., Canada, and around the world.

In 1987, Medical Priority Consultants Inc. was organized to respond to the growing base of users, cultures, and geographies. Medical Priority, through the leadership of Dr. Clawson, has produced more than 12 major revisions of the Medical Protocol, called the Medical Priority Dispatch System (MPDS®).

Emergency Priority Dispatch Systems, like many innovative technologies, must be regulated by a qualified body of experts. Many industries have created these organizations, like Underwriter Laboratories (UL), the United States Department of Agriculture (USDA), and the American Heart Association (AHA). In December of 1988, the National Academies of Emergency Dispatch® (NAED™) was founded with dozens of medical professionals and industry experts in its College of Fellows. Since then, the Academy has expanded to include experts and professionals from many parts of the world. After the addition of fire and police protocols and worldwide growth, the National Academies of Emergency Dispatch became the International Academies of Emergency Dispatch® (IAED™). Priority Dispatch Corp. is a proud distributor of IAED products, training, and development around the world.