When you’re racing towards a scene, there are crucial pieces of information you need to be prepared to do your job effectively: Is the scene safe? Who or what is waiting for me there? Am I being properly updated as the scene evolves? Who else is en route?
The Priority Dispatch System brings a level of consistency and predictability to your Emergency Communication Center – providing you with essential information to respond to any given situation, delivered as efficiently as possible, regardless of who is on the headset.
Explore the software that helps you field calls with speed and accuracy.
Learn about the process that prioritizes law enforcement on the scene.
Assist your responders by translating dispatch codes descriptions on the go.
Learn how ProQA's Emergency Dispatch software can create excellence for your team.
Learn how Advanced SEND prioritizes information received from law enforcement.
See what benefits await those top-of-industry centers who achieve ACE status.
Protocols cut down on time-wasting questions that yield unnecessary information. You’ll receive the essential information you need presented in a logical order as it’s received, so you can begin work immediately when you arrive at the scene. This frees you to do what you do best – rescuing lives and property, upholding the law, or providing life-saving aid.
The Priority Dispatch System cuts down on Emergency Dispatchers fishing for irrelevant, time-wasting information. Following the protocols will get you the right resources faster and give you only the most essential information while en route, saving time while keeping you and callers safe. The latest data obtained from our data center states that the average time to dispatch for those incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds.
The protocols are built to establish scene safety first before dispatching resources. From there, callers are given Post-Dispatch and Pre-Arrival Instructions to secure the scene as much as possible so it is safe when you arrive.
Yes, for the better! No longer will a good or bad day be dictated by a given Emergency Dispatcher's quirks or bad habits. By standardizing the decision-making process at dispatch, you’ll receive clear, concise, predictable information with every call, no matter who is on duty.
Currently, Emergency Dispatchers may give you information in any variety of ways. You’re at the mercy of what they deem essential, often requiring you to follow up or go into a situation without all the facts. The protocols at the heart of the Priority Dispatch system are proven to give you the most important information, in a common sense order, so you can focus on playing your part in the chain of response. It’s a system used by more agencies than any other approach, meaning it’s been tested over millions of calls all over the world.
Reach out to us to find out more or to help make the case to your boss.