Set Your Team Up for Success

reBOOT Camp is what any team needs to get out of a slump and up their game.

Commit to offering the best possible service, every day

So, you’re a licensed user of the Priority Dispatch System–the most advanced, widely used, scientifically backed, emergency call-processing system on the planet.

But what does that really mean? Are you getting the most out of this cutting-edge system? Are you able to quickly identify areas of strength or weakness within your own center? Are you maximizing your system’s emergency response resources? Are you giving your dispatchers the support they need to excel at their craft?

Can you easily show your high level of performance to your system administrators? If you answered “no” to any of these questions, reBOOT camp is here for you.

reBOOT Camp helps you optimize Your Team

Basic Infrastructure

Priority Dispatch Corp. is constantly reviewing and analyzing everything about the PDS, especially the way we implement the system. New users today would receive numerous on-site implementation and support services that simply didn’t exist or weren’t provided in a structured format only a few years ago. Does your center management understand the necessary components to ensure system success? Have you established a Dispatch Steering Committee and a Dispatch Review Committee that meet regularly, and does each committee understand its respective roles and responsibilities within the system? When these committees meet regularly with purpose and understanding, the end result is beautiful.

Technical

How many times have you rebooted a software program, or any program, hoping that it would restore itself exactly as it was before, only to be disappointed when you realized all settings had been reset? Wouldn’t it be nice if you were your own IT guru? Truth be told, ProQA and AQUA, while expert systems for the end user, are not difficult to manage. What if you or your IT pro could spend a few hours with a PDC software specialist? Not over the phone or internet but right there in your own center installing, updating, and configuring your system the way you want it. Put two hands on the wheel, and one of our experts will guide you the whole way. Next stop – ask me anything!

Reports

Data-mining, data-science, data-driven. If data’s not the buzzword of today’s communication center environment, we don’t know what is. No leader has ever wished for less information to make important decisions. ProQA and AQUA offer a dozen industry-standard reports that track every keystroke, highlight strengths, and expose soft spots within the system. Or you can create your own set of KPIs to measure whatever is important to you and your center. Let a PDC software specialist show you how to data-mine like a pro.

Quality Assurance & Improvement

Ever heard of “quality management?” Of course you have. That phrase gets thrown around like everyone knows how it works. If only it were that easy. Our total quality management experts understand where you are and where you want to go. Let them assist you in your quest for constant improvement.

ACE

The emergency communications industry offers all sorts of recognitions and validations, but for an Emergency Communications Center using the Priority Dispatch System, none are as coveted as the IAED™ Accredited Center of Excellence. More than just another framed and matted certification hanging on the wall, the path to becoming an Accredited Center of Excellence is a best practice for Emergency Dispatch. Let one of our industry experts walk you through the ACE Online tool and catapult your center toward industry excellence and international recognition.

Optimize your center with these reBOOT Camp Packages:

Active reBOOT Camp

Evaluation Conference Call

30 Minutes

Modified Leader Seminar, DRC and Steering Committee Setup, Combined DRC/Steering Committee Meeting

1 Day

System Administration Training and Full System Upgrade

1 Day

ProQA Refresher Training

2 Day

~~ProQA and AQUA Reports Training~~ ~~1 Day~~

~~ED-Q and AQUA Refresher Training~~ ~~1 Day~~

~~QPR Primer Training~~ ~~1 Day~~

~~QPR - Equip QA -Follow-up ACE assistance visits available~~ ~~$2,000 Day~~

Competitive reBOOT Camp

Evaluation Conference Call

30 Minutes

Modified Leader Seminar, DRC and Steering Committee Setup, Combined DRC/Steering Committee Meeting

1 Day

System Administration Training and Full System Upgrade

1 Day

ProQA Refresher Training

2 Day

ProQA and AQUA Reports Training

1 Day

ED-Q and AQUA Refresher Training

1 Day

~~QPR Primer Training~~ ~~1 Day~~

~~QPR - Equip QA -Follow-up ACE assistance visits available~~ ~~$2,000 Day~~

Champion’s reBOOT Camp

Evaluation Conference Call

30 Minutes

Modified Leader Seminar, DRC and Steering Committee Setup, Combined DRC/Steering Committee Meeting

1 Day

System Administration Training and Full System Upgrade

1 Day

ProQA Refresher Training

2 Day

ProQA and AQUA Reports Training

1 Day

ED-Q and AQUA Refresher Training

1 Day

QPR Primer Training

1 Day

QPR - Equip QA -Follow-up ACE assistance visits available

$2,000 Day

reBOOT your team and optimize your service, efficiency, and communication.

reBOOT Camp is an intensive on-site, “get-in-shape” program that puts your systems through a series of workouts to aid your center in becoming an efficient call-processing machine. Start your center’s journey toward peak performance today by speaking to one of our experts.