AI SkillLab: How It Works and How to Make it Work for Your Agency

Emergency Dispatchers play a critical role in every emergency. Their job is to answer the call, gather every critical detail, dispatch the response, then keep first responders updated as they're en route to the scene. All of that while remaining calm, giving reassurance, and providing potentially life-saving instructions to someone who is having the worst day of their lives. 

We expect our Emergency Dispatchers and calltakers to do so much from the minute they get on console, and we want to help them be better prepared for any and every type of call from day one with AI SkillLab. 

AI SkillLab is a simulation training platform that uses an ever-growing library of simulated emergency call scenarios to make it easier to train and retrain Emergency Dispatchers. Much like pilots spend hours on a flight simulator before they climb into a cockpit, AI SkillLab gives calltakers and Emergency Dispatchers the chance to hone their skills in a low-stakes but true to life simulation, accelerating their mastery over their skills, providing more confidence when they get on console, and insulating callers from the risks of being aided by someone with a lack of real-world experience. 

So, What Does AI SkillLab Actually Look Like?

The beauty of AI SkillLab, aside from providing training and practice for real-world calls, is that it runs in a browser and works directly in ProQA Paramount to help trainees get used to the exact experience they will have on console, down to the same screen view—and they can have access to it anywhere. 

AI SkillLab for Police

AI SkillLab for Fire

AI SkillLab for Medical