The Most Powerful AI-Assisted Emergency Call Training Available

Let AI empower your training and give your Emergency Dispatchers a more complete training ecosystem than ever before.

The "Flight Simulator" Training Tool For Emergency Dispatchers

There’s no substitute for time on the headset. Priority Dispatch® AI SkillLab™ helps train both new and experienced Emergency Dispatchers alike with simulated calls that mimic real-life emergency call situations. With on-demand practice powered by AI, Emergency Dispatchers can improve their skills 24/7 – quickly building confidence through targeted training. AI SkillLab is the only software built according to the International Academies of Emergency Dispatch Standards, meaning your Emergency Dispatchers are learning the best practices every time they log on.

Experience the versatility of the very first AI call simulation tool in Emergency Dispatch.

The Quality Improvement Ecosystem

AI SkillLab is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your Emergency Communications Center.

The only Emergency Dispatch software that uses the IAED protocols.

Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.

Build a culture of quality improvement across your entire organization.

Offer Emergency Dispatchers on-demand training using AI-powered call simulations.

Monitor your agency’s performance in real-time, from anywhere.

Train on your terms

Valuable Training Whenever You Need It

AI SkillLab uses an AI-powered call simulator to help Emergency Dispatchers gain valuable experience operating within ProQA and improving their active listening skills. And because it’s run within a browser, Emergency Dispatchers can train anytime, anywhere, without the cost and hassle of bringing in Trainers or other Emergency Dispatchers to roleplay.

Get Up to Speed and Stay There

The simulated calls within AI SkillLab are designed to help Emergency Dispatchers use the IAED protocols with confidence so they can offer incredible service to the community no matter how long they’ve been on the job. And simulated calls through AI SkillLab count toward CDE credit when it’s time for IAED recertification.

Handle Complex Scenarios Like a Pro

Emergency Dispatchers have access to a variety of incident types – including high-acuity, low-frequency events – to help them increase their proficiency no matter what happens on a real call.

Hundreds of Real-Life Scenarios

AI SkillLab has over 500 emergency scenarios with realistic human callers, exposing Emergency Dispatchers to a wide variety of caller personas – from combative to distressed and everywhere in between.

Using the call simulator training AI has truly been a game changer in creating operational readiness for our academy students moving to live calltaking. I have seen trainees start in AI SkillLab with hands shaking and voices quivering to going to their communications training officers as confident as ever. Our trainees are now clearing training sometimes weeks earlier than they ever did and beginning their shifts with a higher than average “newbie” skill level.

Hattie Strickland, Senior Program Coordinator Fire Rescue, Emergency Dispatch Communications, Hillsborough County, Tampa, FL

See AI SkillLab in Action

We’ll show you how the latest in AI can make training your Emergency Dispatchers easier and more realistic than ever before.

Questions? We Have Answers.

Will this replace trainers?

AI SkillLab isn’t coming for your trainers’ jobs. Its software is designed to be used in concert with other training efforts. It simply helps your trainers focus on what they’re best at and offload the time-intensive process of roleplaying calls.

How is AI SkillLab different from roleplaying with a supervisor?

The biggest differences in roleplaying with a supervisor or other member of your team and roleplaying with AI SkillLab are time and variety. AI SkillLab saves the precious time of your supervisors and trainers, freeing them up to do more of what they’re best at. Because AI SkillLab has so many different personas and situations available, it offers a variety that no single team could ever provide in a roleplay, making your Emergency Dispatchers more prepared for anything that might come their way.

Does AI SkillLab count as Continuing Dispatch Education?

Because AI SkillLab is IAED-approved, its simulated calls count as Continuing Dispatch Education. Time spent with AI SkillLab can help your Emergency Dispatchers recertify every two years.

Why should I change the way I’ve trained my team for years?

Simply put, AI SkillLab saves you time and money, supercharges your training efforts by making them more flexible and robust, and gets your trainees up to speed faster than the way it’s been done in the past. With AI scoring each individual call, you’ll also have a more complete look at how your trainees are doing, call-by-call, as they gain experience.