With suicidal ideation and risk on the rise, Emergency Dispatchers regularly encounter more and more severe mental health calls. Protocol 41: Caller in Crisis (1st Party Only) provides them with the necessary tools and training to help callers through mental health crises. Protocol 41 is supported by a brief but powerful training designed by the IAED to help Emergency Dispatchers use Protocol 41, build the necessary resilience to take these calls without burning out, and de-escalate first-party callers in crisis while help is on the way.
Activating Protocol 41: Caller in Crisis (1st Party Only) is as simple as training your EMDs and following a few administrative steps to activate your license.
We built an easy-to-follow guide that takes you from training to activating Protocol 41. Follow it to get Protocol 41 turned on as simply as possible.
Protocol 41: Caller in Crisis works because of its powerful program. The course is online, self-paced, takes about four hours to complete, and counts toward Continuing Dispatch Education. Its four modules are necessary for the successful implementation of Protocol 41. An additional multiple-day course is recommended for supervisors and goes in-depth on mental health in public safety.
Turning on Protocol 41: Caller in Crisis (1st Party Only) only takes a few simple steps and some basic training.
Protocol 41 is the industry's only targeted emergency dispatch protocol for first-party callers experiencing suicide ideation and risk. It equips Emergency Dispatchers with the necessary tools and training to give at-risk callers the support they need.
Yes, a self-paced training session of roughly four, one-hour modules is mandatory for Emergency Dispatchers before Protocol 41 is activated. This training ensures they are fully prepared to handle mental health emergencies and utilize Protocol 41 at the highest level.
Yes! Protocol 41: Caller in Crisis training counts toward your Continuing Dispatch Education.
Protocol 41 provides specific instructions to manage safety risks upon arrival, including separation from and securing of weapons, increasing the safety for all involved.