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ProQA CAD and Integration Partners

This section introduces clients and partners to the certification process and showcases those partners that have achieved a Certified Interface with ProQA. Our focus on developing a certified and seamless integration to a CAD or Telco system is to enhance the two products and enable everyone to more effectively utilize standardized call-taking within the client’s environment. Some of our recent efforts have centered on certifying the integration of ProQA to each partner who develops an interface. By providing a Certified Interface the end-user can rest assured that the two products will perform to the high standards required in our industry.

ProQA Paramount CAD Certification

With the release of ProQA Paramount the Integration Certification has changed dramatically. To keep our mutually interfaced clients up to date, we have updated our certification process to improve implementations and customer satisfaction. There are now four levels of integration, Operative, Bronze, Gold, and Platinum. As always, Priority Dispatch Corporation only supports those running on a Gold or Platinum Interface. The process and requirements are detailed in the ProQA Certification Document linked below. A certification level is an indicator that the CAD company has a CAD product that has attained the indicated level. Many CADs have multiple CAD products; as such, not all platforms offered by the CAD company may actually be certified at the indicated level. Be sure that you verify that your specific CAD product (build/version) has completed the certification process.

ProQA CAD Certification

ProQA’s Integration Certification has not changed in over 12 years, yet technology and industry demands have changed dramatically. To keep our mutually interfaced clients up to date, we have created the new certification process to improve implementations and customer satisfaction. There are now three levels of integration, Certified, Integrated and Operative. As always, Priority Dispatch Corporation only supports those running on a Certified Interface. The process and requirements are the detailed in the ProQA Certification Document linked below.

ProQA Certification Requirements

 


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