Police ProQA® Software

Case Entry

ProQA has been designed to integrate with most CAD and phone systems. Case Entry information collected and verified in CAD can be automatically transferred to ProQA's Case Entry screen. When ProQA is used as a stand-alone product, this information can be manually entered into the appropriate fields.

The Case Entry Tab helps calltakers to quickly and efficiently gather critical information required for every call, including: address, callback number, caller name, and Chief Complaint. Notice the list of Fire and Rescue situations located directly below the "Tell me exactly what happened" field. When a caller reports any of these life-threatening situations, the calltaker simply clicks on the appropriate situation link to immediately initiate dispatch and provide potentially life-saving Pre-Arrival Instructions.

Early dispatch is also available whenever the caller reports that someone on scene is not safe and out of danger and cannot get to safety. When the caller is in danger, ProQA immediately takes the calltaker to the Case Entry Post-Dispatch Instructions window after initiating dispatch. After giving the appropriate Post-Dispatch Instruction, the calltaker then chooses the proper Dispatch Life Support (DLS) Link which will help maintain life and safety at the scene until fire crews arrive. Easy reference menu buttons improve navigation when timing is critical. Drop-down menus facilitate quick information entry. The operator name, case number, Chief Complaint, dispatch code, address, and callback number are all displayed on one easy-to-reference Status Bar. A running case timer, the dispatch time, the Chief Complaint, and the dispatch code are displayed on the Tool Bar. 

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Key Questions

The Key Questions tab presents the questions appropriate for the selected Chief Complaint. Drop-down answer choices make it quick and easy to navigate through the Key Questions. When descriptions of vehicles or people are required, an appropriate pop-up dialog box appears, allowing calltakers to enter descriptions into a standardized database format. The arrow keys allow you to move between Key Questions during caller interrogation. 

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Send Dispatch Screen

When a dispatch code has already been selected, and the answer to a subsequent Key Question makes another code of the same level available, the Dispatch Icon flashes yellow. When this occurs, the calltaker can click on the dispatch code displayed below this icon to return to the Send Dispatch screen and reconfigure the response if necessary. 

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Post Dispatch Instructions (PDI)

The PDI/CEI tab presents the Post-Dispatch Instructions and Critical EFD Information appropriate for the Chief Complaint. The PDI Completed buttons allow calltakers to document the PDIs they provided to the caller. This information is stored in the ProQA database for future reference.

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Dispatch Life Support (DLS) Links

The DLS Links button makes it easy for calltakers to quickly access important Dispatch Life Support instructions.

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Dispatch Life Support (DLS) Tab

The DLS tab presents the Case Exit and Pre-Arrival Instructions appropriate for the case. After reading the instructions on the screen, the calltaker should look to the continuation buttons. In some cases, a question must be asked before the calltaker can select the next link. In these cases, the question to be asked appears directly above the continuation buttons. 

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Summary Tab

The Summary Tab presents a complete summary of all of the information collected during call processing. When ProQA is integrated with CAD, this information can be passed back to CAD; it can also be transferred to MDTs or printers for efficient relay. 

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ProQA Response Configuration

The response configuration utility is used to enter the locally defined response configurations, which need to be assigned to each determinant descriptor in the Chief Complaint Protocols. 

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