Get the Best of Both Worlds
Introducing PDC Case Review and Quality Assurance Services
backed by IAED Standards, Certification, and Faculty.
The new PDC NATIONALQ services levels the Quality Assurance (QA) playing field for all Medical Priority Dispatch System licensed communication centers. NATIONALQ gives you immediate tools for implementing an effective, structured QA program backed and supported by IAED using certified IAED EMD-Q faculty.
NATIONALQ was designed with a comprehensive menu of QA services from which you can tailor the "perfect" QA program for your agency without sacrificing your budget or staff!
BENEFITS OF USING NATIONALQ
» IAED oversight of services by certified EMD-Q faculty
» Increased protocol compliance
» Achieve IAED Accredited Center of Excellence levels
» Keep budget costs down
» Access to PDC qualified consulting experts for protocol support
» All NATIONALQ case reviewers receive multiple evaluations
» Unbiased and objective feedback
» Decrease your liability
» Avoid internal conflicts
» Enhance your CDE program
» Provide meaningful and constructive QI feedback
» Establish a system of checks and balances
» Improve processes through positive reinforcement
» Improve staff retention
IAED STANDARD OF EXCELLENCE
An IAED certified and approved Master EMD-Q faculty member will provide your agency with a consistent, efficient, and reliable approach to measuring your center's performance. These recognized industry experts will help your center achieve excellence and maintain it.
» 10 years experience as an IAED certified EMD
» 5 years as a certified EMD-Q
» AQUA certified training in last 2 years
» Screened, reviewed, and chosen by the IAED to join the NATIONALQ faculty
» Quarterly performance review by certified IAED NATIONALQ standards committee members.
SAVE MONEY AND RESOURCES
Full-time, qualified QA positions represent significant ongoing wage and benefit investments, which ultimately must be paid for from budget allotments for on-floor positions.
Replacing experienced staff is expensive. Studies show that good communication with employees and a goal-oriented work environment that includes frequent, balanced, and constructive evaluations leads to longer staff tenure.
Assigning QA duties to a current staffer
At 15 minutes per call, the average communication center will lose 2,500 floor hours and expend significant budget dollars in overtime wages.
NATIONALQ Savings, Services, and Support—Outstanding Value backed by IAED Standards.