NationalQ Menu Services
Quality Assurance is the Foundation of Excellence
"Quality Assurance is vital. If you want to improve what comes out of your communications center, you need to have a structured Quality Improvement program that measures, analyzes, communicates and improves what's going on inside."
~ Dr. Jeff Clawson
MENU SERVICES
TAILOR THE "PERFECT" QA FIT AND OPTIMIZE YOUR PERFORMANCE
» QA review of agency calls with unbiased and objective feedback
» Consulting and protocol support
» Monthly case evaluation reports
» Monthly QI summary reports
» Monthly compliance report review (agency and EMD)
» Monthly trend reports (agency and EMD)
» QA review of agency-reviewed calls to validate accuracy and compliance to IAED standards
» Monthly or quarterly QI training and planning conference calls
» Quarterly on-site QA committee meeting for hands-on analysis, planning, and consulting