Get the Best of Both Worlds.
Introducing PDC Case Review and Quality Assurance Services
backed by IAED Standards, Certification and Faculty.
The new PDC™ NATIONALQ™ services levels the Quality Assurance (QA) playing field for all Medical Priority Dispatch System™ licensed communication centers. NATIONALQ gives you immediate tools for implementing an effective, structured, QA program backed and supported by IAED™ using certified IAED EMD-Q® faculty.
NATIONALQ was designed with a comprehensive menu of QA services from which you can tailor the "perfect" QA program for you agency without sacrificing your budget or staff!
BENEFITS OF USING NATIONALQ
» IAED oversight of services by certified EMD-Q faculty
» Increased protocol compliance
» Achieve IAED Accredited Center of Excellence levels
» Keep budget costs down
» Access to PDC qualified consulting experts for protocol support
» All NATIONALQ case reviewers receive multiple evaluations
» Unbiased and objective feedback
» Decrease your liability
» Avoid internal conflicts
» Enhance your CDE program
» Provide meaningful and constructive QI feedback
» Establish a system of checks and balances
» Improve processes through positive reinforcement
» Improve staff retention
IAED STANDARD OF EXCELLENCE
An IAED certified and approved Master EMD-Q faculty member will provide your agency with a consistent, efficient and reliable approach to measuring your centers performance. These recognized industry experts will help your center achieve excellence and maintain it.
» 10 years experience as an IAED certified EMD
» 5 years as a certified EMD-Q
» AQUA certified training in last 2 years
» Screened, reviewed and chosen by the IAED to join the NATIONALQ faculty
» Quarterly performance review by certified IAED NATIONALQ standards committee members.
SAVE MONEY AND RESOURCES
Full-time, qualified QA positions represent significant on-going wage and benefit investments which ultimately must be paid for from budget allotments for on-floor positions.
Replacing experienced staff is expensive. Studies show that good communication with employees and a goal-oriented work environment that includes frequent, balanced, and constructive evaluations, lead to longer staff tenure.
Assigning QA duties to a current staffer
At 15 minutes per call, the average communication center will lose 2,500 floor hours and expend significant budget dollars in overtime wages.
NATIONALQ Savings, Services, and Support - Outstanding Value backed by IAED Standards.