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Quality Assurance is the Foundation of Excellence

"Quality Assurance is vital. If you want to improve what comes out of your communication center, you need to have a structured Quality Improvement program that measures, analyzes, communicates, and improves what's going on inside."

~ Dr. Jeff Clawson

NATIONALQ SERVICES
TAILOR THE "PERFECT" QA FIT AND OPTIMIZE YOUR PERFORMANCE

• QA review of agency calls with unbiased and objective feedback.
• Consulting and protocol support.
• QA review of agency-reviewed calls to validate accuracy and compliance to IAED standards.
• Monthly or quarterly QA training and planning conference calls.
• Quarterly on-site QA committee meetings for hands-on analysis, planning, and consulting.

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