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Medical Priority, Priority Dispatch, AMPDS®, MPDS®, FPDS™, PPDS™, Dispatch Life Support, Zero-Minute Response Time, First at Helping People First™, ProQA®, AQUA™, the ProQA logo, the AQUA logo, and the caduceus logo are trademarks or service marks of Priority Dispatch Corp.™ evolved from Medical Priority Consultants, Inc.™ The Academy accepts no other liability or obligation with respect to references used here. This content is furnished for informational use only and is subject to change without notice. The copyright holders and authors assume no responsibility of liability for any errors, omissions, or inaccuracies made. Copyrights have been registered for the products produced by PDC™. Patents have also been granted for the MPDS, FPDS, and PPDS software and cards. Protections provided under U.S. Patent and Copyright Laws and under International Conventions on Intellectual Property Rights make it an illegal offense to duplicate anything in the products or this site, in whole or in part and in any form, without the express, prior, written consent of the copyright and patent holders (who are receptive to reasonable requests for such permission). For MPDS® Cards and ProQA® Software: U.S. Patents 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065; 6,078,894; 6,106,459; 6,607,481. For AQUA Software: U.S. Patent 6,078,894. The content of this site is furnished for informational use only and is subject to change without notice. The copyright holders and authors assume no responsibility of liability for any errors, omissions, or inaccuracies within this site.

Public Safety Priority Dispatch Systems Warranty, Liability, and Indemnification Issues Priority Dispatch Corp.

Priority Dispatch Corp.™ (PDC) provides Public Safety Priority Dispatch Systems (PSPDSs) products and related services. PDC's Police Priority Dispatch System™ (PPDS™), Fire Priority Dispatch System™ (FPDS™), and its Medical Priority Dispatch System® (MPDS®) protocols, cards, and software are central to such products and services. The PPDS and FPDS have been derived from the MPDS by an expert group of professional police officers, firefighters, police and fire department executives, and protocol and QA/QI experts.

PDC has implemented its PSPDS systems at thousands of emergency communications and dispatch centers, and in the first two decades since Dr. Jeff J. Clawson developed the original MPDS in 1978, it's provided Academy-certified emergency dispatcher training for more than 60,000 emergency dispatchers throughout the U.S., Canada, South America, United Kingdom, South Africa, Europe, and Australasia. The protocols underlying these PSPDSs have been field proven for 30 years to provide significant improvements in emergency dispatching and decision-making and appropriate telephone instructions to emergency callers.

PDC's licensed Priority Dispatch Systems™ and related training programs and materials meet or exceed every standard known by PDC to be applicable to emergency public safety dispatching. Soon after developing these systems, PDC entrusted the National/International Academies of Emergency Dispatch® (NAED®, IAED®, and/or the Academy) with the right and responsibility to modify system protocols by scientific processes and procedures, in order to assure and maintain quality and emergency dispatch correctness. PDC develops, licenses, and distributes unique products and services based upon these systems.

The IAED has a College of Fellows and a Curriculum Council, each consisting of widely recognized professional authorities and leaders in the fields of public safety, protocol development, police and firefighting, QA/QI management, EMS, professional training, and continuing professional education. The College of Fellows within the IAED is an expert body responsible for modifications and continuing development of the universal protocol system (the Protocol) and of standards relating to the proper training and use of the PSPDSs. It examines the Protocol to keep it current based upon continuing police, fire, and EMS research and practical field experience along with information from hundreds of emergency communications and dispatch centers.

Through its College of Fellows and Council of Standards, the IAED follows scientific methods in considering submitted Proposals for Change (PFCs). It uses a consensus approval model for any modification thereof. When changes are made by the IAED, PDC produces updates or upgrades to the PPDS, FPDS, and/or MPDS, as may be applicable, for release to registered users of related licensed products under current maintenance agreements.

PDC produces and distributes the Protocol in formats that emergency dispatchers may easily use for identifying appropriate dispatch Determinant Codes and response levels. Such formats include Priority Dispatch cards, software for Computer-Aided Dispatching, and software for QA/QI management of Priority Dispatch operations. PDC provides licenses to users who evaluate and select such systems as appropriate to their use. PDC sets neither the standard nor the Protocol. PDC does not actually operate emergency dispatch centers, practice medicine, or provide police, fire, or medical services. PDC does warrant that its PSPDSs will perform to PDC's written specifications for them. PDC does not warrant that such licensed products are either perfect or free from any deficiency, or that they are suitable to a user's particular needs, whether functional or technical.

The Curriculum Council of the IAED establishes criteria for what and how police, fire, and medical emergency dispatchers should be trained and tested in order to meet applicable professional training standards and to qualify for IAED certification and registration. The Academy's Board of Certification similarly develops criteria for its certification of emergency dispatch instructors. The IAED Board of Accreditation develops and supervises the application of requirements for Academy accreditation of dispatch Centers of Excellence.

Under contract with the Academy, PDC produces the IAED's emergency dispatch certification training curricula in proprietary training programs and related training materials, which can be efficiently and effectively presented by appropriately qualified, IAED-certified and PDC-authorized emergency dispatch instructors. PDC contracts with such instructors to present emergency dispatch certification training courses for PDC, using PDC's licensed training programs and materials to train emergency dispatchers in the basics of Police, Fire, and/or Medical Priority Dispatch and in their proper use of the applicable Protocol systems. PDC also licenses qualified training centers to offer its proprietary training program and authorizes their IAED-certified instructors to use the related training materials under the training center's license. Currently registered and licensed centers and instructors are kept up-to-date with Academy (and other) improvements to the applicable certification training curriculum and materials through PDC's Licensed Training Maintenance Program.

Because neither an instructor nor a training program, curriculum, or materials can guarantee a trainee's learning outcome, PDC's responsibility is to assure that its duly certified, authorized, and contracted instructors do what is reasonably possible to help trainees succeed in learning from such training programs and materials. If they are successful, such trainees become IAED-certified emergency dispatchers. Such certification (and periodic re-certification) is based upon IAED testing of trainees' understanding of key concepts from its curriculum standard. PDC strongly urges emergency communications and dispatch center managers to use PDS licensed QA/QI management system to influence on-going conformance to applicable Protocol and professional standards.

Public safety communications and dispatch centers, in meeting their responsibility to select an emergency dispatch protocol system and training program, may choose to develop their own or to acquire the right to use proprietary protocols and training programs from others. In either case, such centers are responsible for the evaluation, selection, operation, and use of protocol systems and training programs as they alone determine to be appropriate to their particular needs.

By way of example, in EMS, this is equivalent to the selection and use of protocols and training programs for emergency medical programs and techniques. An EMS provider that selects the American Red Cross training program for the American Heart Association's CPR protocol is solely responsible for its delivery of CPR through its trained EMTs and paramedics. It could not reasonably or practically expect the ARC or the AHA to warrant either the protocol or the training, nor could it expect to be indemnified by them against any problem, which could arise in connection with such an EMS provider's delivery of CPR to a patient.

While no preventive measure can preclude someone from filing legal complaints of dispatch negligence against a provider agency, proper implementation of the appropriate Protocol system (including Academy-certification training of emergency dispatchers in its proper use and QA/QI management systems to assure a high level of compliance to the Protocol and to the agency's policies and procedures for its use) has proven over time to be an effective protection against such complaints. Neither PDC, nor to its knowledge any such properly licensed and maintained user of any of its Protocol systems and related training and QA/QI management systems, has ever been charged in a dispatch negligence lawsuit over use of the system or been challenged in any way regarding its related training and materials. As specified in its Client License Agreement, PDC's consulting and expert witness services can be made available to licensee-users who may be confronted with charges of dispatch negligence. Public safety dispatch providers in most jurisdictions enjoy the added basic protections of governmental immunity against charges while providing this public duty function. As indicated above, the Protocol and its related systems, training program, and materials have a long and well-established history of significantly improving the cost-effective and appropriate dispatching of emergency services to callers for police, fire, and medical help, as well as reducing to zero, legal claims of dispatch negligence. Prospective users are encouraged to examine this record and to check PDC's references. PDC encourages comparison of its offerings with alternative systems for the training and practice of emergency dispatch. Licensed users are solely responsible for their selection and use of such products and services and for the results they obtain from them.

PDC's contracts for delivery of products and services are offered and priced consistently with the above-detailed facts, policies, and procedures.

Updated 11/2004