EFD Fire ProQA Paramount

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ProQA Dispatch Software integrates the power of the International Academies of Emergency Dispatch's protocols with today's critical computer technologies. It helps emergency dispatchers move smoothly through Case Entry and Key Questioning. It assists dispatchers in quickly determining the appropriate Determinant Code for each case and clearly displays the response configuration specifically assigned to the code by local agency authorities. ProQA then guides dispatchers in providing all relevant Post-Dispatch and Pre-Arrival Instructions, as well as important case completion information.  

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On-site technical training for ProQA dispatch software provides intensive hands-on experience for dispatchers, managers, and QI officers.
*Note: Software training is scheduled at the time ProQA and AQUA are purchased.


The Extended Service Plan (ESP) is a must for all ProQA and AQUA users who want to stay at the forefront of the protocol system and have an extended 12 months of access to technical support. ESP guarantees free updates to your current version and discounts on future versions of software.


Support is available in a wide variety of options allowing you maximum flexibility. We provide outstanding advanced technical support for all our software products. Our friendly and knowledgeable technical support staff can be reached via phone, e-mail, Web, FTP, and dial-in. Whether you need answers to problems, guidance installing and setting up our software, or help integrating with any of our various CAD/Telco partners, we're there to help every step of the way.

1-800-363-9127 or 801-363-9127


ProQA Certified logoNew Integration Partners are constantly being added to this list. To check the status of your preferred vendor, please call 800-363-9127 in the U.S. and Canada, or for international calls, 801-363-9127.



QA Guide booklet

AQUA Quality Improvement Software automates the entire emergency dispatch case review process. It assists you in ...


Advanced EMD Cardsets

The cardset delivers the Fire Protocol in a durable, 18" x 10" flip-file format with individual protective card pockets. The cardsets allows dispatchers to quickly move through Case Entry and Key Questioning. Determinants clearly display ... 

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