EMD Advancement Flashback (Continuing Dispatch Education)
As a subscriber to the Flashback Series Titles for 2013 you will receive the following 4 lessons.
CDE 42: The MPDS Breathing Problems Protocol
This lesson discusses the use of the MPDS® Breathing Problems Protocol. It starts with a brief discussion about common causes of breathing problems including: congestive heart failure, acute pulmonary edema, pulmonary embolus, asthma, emphysema and COPD, pneumonia, croup, epiglottitis, tracheitis, allergic reactions, choking, partial foreign body obstruction, cardiac arrest, drug or substance abuse, respiratory arrest, heart attack, seizures, stroke, diabetic ketoacidosis, and hyperventilation syndrome. The rest of the lesson is specifically designed to help you: (1) select the correct Chief Complaint Protocol, (2) understand the rationale behind asking each of the MPDS Key Questions, (3) determine the correct Determinant Descriptor, and (4) select the appropriate Dispatch Life Support instructions for these patients.
CDE 44: Understanding Customer Service
This lesson discusses the importance of Customer Service in the dispatch environment. It then discusses specific techniques for working with potentially challenging callers including: emotional callers, demanding callers, foreign-language callers, speech- and hearing-impaired callers, elderly callers, child callers, and callers with cognitive impairments. The lesson then discusses common dispatch danger zones including: more than one call for help, omission of Dispatch Life Support instructions, requiring the caller’s permission before giving DLS instructions, asking to talk to the patient, attitude problems, preconceived notions, and imposed negative impressions. The lesson concludes by reviewing the Academy Universal Compliance Standards for Customer Service.
CDE 45: Understanding Sinking Vehicle
This lesson discusses the MPDS® Sinking Vehicle Pre-Arrival Instructions. It starts out with a brief discussion about the time-critical nature of sinking vehicle emergencies and how to survive a sinking vehicle emergency. It then discusses the proper use of the Sinking Vehicle instructions. The lesson concludes with an additional discussion about vehicles in rising floodwater.
CDE 46: The MPDS Back Pain Protocol
This lesson discusses the use of the MPDS® Back Pain Protocol. It starts with a brief discussion about common causes of back pain including: aortic aneurysm, kidney stones, pyelonephritis, low back syndrome, vertebral disc disease, bruised spine, injured nerves, fractured spine, fractured ribs, and sprained back. The rest of the lesson is specifically designed to help you: (1) select the correct Chief Complaint Protocol, (2) understand the rationale behind asking each of the MPDS Key Questions, (3) determine the correct Determinant Descriptor, and (4) select the appropriate Dispatch Life Support instructions for these patients.
